Our company culture remains a steady compass for our actions. The following values are shared and describe how Norstat wants to behave and relate to our environment ‐ clients, suppliers, colleagues, respondents and the society around us in general.

Professionalism

• We are responsible for delivering quality in our own work and contributing to the company as a whole
• We are customer oriented outwards and cooperation oriented inwards
• We create an environment of confidence and predictability for both customers and employees

Respect

• We acknowledge and pay attention to the fact that we are all important contributors in enabling our customers and colleagues to do their work in a proper way
• We are honest in terms of keeping our promises ‐ while we are also open about limitations
• We value the fact that people are different and appreciate that differences and diverse competences contribute to a richer environment

Flexibility

• We do put in an extra effort when it is needed, in order to deliver our best for our customers
• We are solution-oriented and loyal to solutions that serve our common goals rather than individual agendas
• We do not plan for or exercise our own flexibility in a way that burdens others

Inclusion

• We share information and give feedback in order for each individual to rightly feel that he/she is an important part of the organisation
• We have room for everyone and show professional and social consideration and interest for one another
• Our loyalty is with the entire group, not single groupings nor individuals

Ambition

• We dare set our objectives high and we measure our performance in accordance with these objectives
• We meet challenges and obstacles with a “we will succeed” attitude
• We continuously strive to improve ourselves professionally and to develop Norstat’s business and internal production processes